Helping the DLSE customer only bites you in the ass, OR, how Vicki Tamoush cried to Jorge Gomez, and how Jorge enables her crying

So I had this wage claim case where the claimant emailed me, asking for a status. I look it up and determine that Santa Ana supervisor Jorge Gomez assigned it to hearing officer Vicki Tamoush, but she had yet to schedule it. I reply to the person and inform them of the status and that Tamoush had the case. I also include her email address because Vicki can handle customer inquiries so long as it does not violate ex-parte communications.

Instead of solving the customer's query, she immediately cries to Jorge about me giving a member of the public her email address. If that wasn't bad enough, Jorge then proceeds to waste my time to discuss the possibilities of not informing the public of the email addresses of state employees. The last time I checked, an email address is the same as a fax or phone number, and if this agency had any earnest desire to serve the public, our email address would be on our business cards, just as the mandated phone & fax numbers. Most of DLSE's managers are either assholes, morons, or cowards. I have no use for them because they're part of the problem, not part of the solution. These morons want to remain in the 18th century, where phones, faxes, computers, (and now) emails are too futuristic for our caveman managers. This is our level of management competence.

Instead of him telling her to serve the public, he doesn't think twice about wasting my time in persuading me to refrain from handing out our email addresses of public servants. At the Santa Ana office, we have two Jorge's: one Jorge treats Vicki Tamoush with baby wipes & kid's gloves, the other Jorge is a real tough guy with Bruce Broadwater, the most successful wage claim settlement deputy Santa Ana has ever had. I want the Jorge that Vicki gets...kinda whimpy, kinda effeminate, kinda soft & squishy. This is the same Jorge that Abby gets. They don't get the tough-guy Jorge like we get.

DLSE Van Nuys office: please pass out these strips to those parents who are demanding their kids' entertainment work permits, you have 60+day delay?

With this image: right click to download (save as...) and print, or left-click to enlarge and print. Just as easy as 1-2-3! Print, cut, and pass out! These informational strips are only needed if CMS causes an unnecessary delay in servicing the public. If you sense that the customer (our public) is upset or unsatisfied with the time it takes to process the issues under the Labor Commissioner's jurisdiction, then think about telling them the REAL reason why they are experiencing their delay.

If they appear upset, then you can ask them if they feel if they've been delayed...then you can ask them if they'd like more information about the cause of their delay. This way, the customer asked for it, and it specifically relates to CMS. All you are doing is providing information to the customer;

the public has a right to know why they are being subjected to such a disservice.

Remember, use this method only if CMS causes an unreasonable delay. Acting Labor Commissioner LWDA Deputy Secretary Robert Jones isn't working on it; he's working on his next promotion!