So I had this wage claim case where the claimant emailed me, asking for a status. I look it up and determine that Santa Ana supervisor Jorge Gomez assigned it to hearing officer Vicki Tamoush, but she had yet to schedule it. I reply to the person and inform them of the status and that Tamoush had the case. I also include her email address because Vicki can handle customer inquiries so long as it does not violate ex-parte communications.
Instead of solving the customer's query, she immediately cries to Jorge about me giving a member of the public her email address. If that wasn't bad enough, Jorge then proceeds to waste my time to discuss the possibilities of not informing the public of the email addresses of state employees. The last time I checked, an email address is the same as a fax or phone number, and if this agency had any earnest desire to serve the public, our email address would be on our business cards, just as the mandated phone & fax numbers. Most of DLSE's managers are either assholes, morons, or cowards. I have no use for them because they're part of the problem, not part of the solution. These morons want to remain in the 18th century, where phones, faxes, computers, (and now) emails are too futuristic for our caveman managers. This is our level of management competence.
Instead of him telling her to serve the public, he doesn't think twice about wasting my time in persuading me to refrain from handing out our email addresses of public servants. At the Santa Ana office, we have two Jorge's: one Jorge treats Vicki Tamoush with baby wipes & kid's gloves, the other Jorge is a real tough guy with Bruce Broadwater, the most successful wage claim settlement deputy Santa Ana has ever had. I want the Jorge that Vicki gets...kinda whimpy, kinda effeminate, kinda soft & squishy. This is the same Jorge that Abby gets. They don't get the tough-guy Jorge like we get.
Labels: Gomez, public service, Tamoush