Thursday, October 19, 2006

DLSE Deputy Chief Lupe Almaraz makes a complicated medical records policy and still can't enact an easy-to-use complaint policy

Deputy Chief Lupe Almaraz took the time to initiate and enact a DLSE Medical Records Policy using the words "recently" and "several cases" in justifying his new course of action.

For years, the DLSE has received hundreds, if not thousands, of complaints against DLSE personnel from the public that we serve. Plaintiffs complain, Defendants complain, attorneys complain: every segment of the public complains. To date, there is no DLSE policy in handling such public complaints (unless the complaint is about a DLSE Peace Officer and there are only 8 out of the 400+ DLSE employees). There is no priority level assigned to these complaints, and certainly no Professional Standards (i.e., Internal Affairs) personnel assigned to investigate such complaints. Even if Lupe had the brain power to solve this puzzle (Assistant Chief bureaucrat Greg Rupp couldn't solve this with his 2 decades of steering the ship---no wonder he didn't get the promotion), then there would be no specialized training for such perseonnel. No matter what spin Lupe can doctor up, there is certainly no process where similar complaints are treated in a similar fashion.

This is what makes the Dept. of Industrial Retaliation so unique: no oversight, no accountability, and complete apathy to improve the Dept. Fraud, Waste, and Abuse: just any other normal day at DLSE. Here's the real kick in the grapes: Almaraz and others will read this and they will continue to sit on their lazy, bureaucratic asses and do nothing. Almaraz deliberately chooses to take an issue that merely touches "several" DLSE cases (out of the hundreds of thousands of cases in the DLSE database) to enact some policy that someone will use maybe once a year instead of drafting a policy that's literally needed almost everyday.

Was he selected as Deputy Chief because he's a submissive Yes-Man, or was he selected as Deputy Chief because he's so smart in identifying and meeting the critical needs of the DLSE? I'm not sure what to get him for Christmas: a ticket to the Oprah Winfrey or Dr. Phil show.


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