Why CMS sux so bad

This beast is a top-down design, and a crappy one at that. When the DLSE wizards decided to use Hansen's pre-existing software, that was the beginning of the end. A top-down design means that the top brass want it configured for their ease of use, then find a way to tweak it so that the bottom can use it. CMS is all about the top brass accessing information that they use to keep their bosses happy.

No one bothered to consider the ones that will actually input the information, nor did no one bother to consider the delays to public service that this software will cause. This system will not speed up the complete processing cycle of wage claims, this will not speed up the processing of entertainment work permits, this will not speed up the processing of field investigations, and it certainly will not make the lives of those affected easier. In one fell swoop, everyone's job to service the People of California just got harder, but those at the top merely need to click buttons.

Any CMS-related disruption in public service might be countered with the providing of names/titles, addresses, phone numbers, and email addresses of those PUBLIC SERVANTS that need to address such complaints. If the public is delayed, frustrated and complaining, then information provided to the public may include California's elected officials, LWDA Secretary Victoria Bradshaw, Acting Labor Commissioner Robert Jones, Deputy Chief Lupe Almaraz, and Assistant Chief Nance Steffen. Not one good word has been uttered by those who have been trained in CMS; the best words that Nance's soldiers can muster only offer muzzled neutrality.

The public has a right to have information of those that are obligated to hear their CMS-related complaint. Certainly the DLSE will want their staff to provide such information (especially if it's requested by the public); after all, we are in the business of servicing the public, and the public has a right to have such information.